Qantas closed its domestic and international lounges in late March, as a result of government enforced restrictions that shut down the majority of domestic and international flying.
But with the relaxing of state-based restrictions and an increase in domestic capacity, the airline has commenced a phased reopening of lounge facilities that support the current domestic network.
Eleven of Qantas’ 35 Australian capital city and regional lounges reopened on 01 July.
Capital city lounges
- Sydney Domestic Business Lounge
- Perth Domestic Business Lounge
- Adelaide Qantas Club
- Canberra Business Lounge
- Broome Regional Lounge
- Karratha Regional Lounge
- Launceston Regional Lounge
- Alice Springs Regional Lounge
- Kalgoorlie Regional Lounge
- Tamworth Regional Lounge
- Coffs Harbour Regional Lounge
“We know we have a long way to go before the travel industry resembles anything like it did pre-Covid-19, but small steps like these are very encouraging. To see the domestic market slowly reopening is great,”
said The Travel Authority Group’s CEO, Peter Hosper.
A number of the Qantas Group’s ‘Fly Well’ program measures will be implemented across the lounge network to promote the health and wellbeing of passengers and staff including:
- Capping the number of guests to comply with state-specific restrictions on indoor gatherings
- A hosted All-Day Snacking Station replacing ‘self serve’ buffets and drink stations
- Disposable coffee cups
- Additional cleaning protocols
- Sanitising stations
Qantas Chief Customer Officer, Stephanie Tully, said the re-opening of the lounges is the result of weeks of planning to ensure the lounge experience complies with state regulations and Qantas’ own enhanced standards while continuing to provide customers with a positive and relaxing experience.
“We’re really pleased to welcome our Frequent Flyers back to our lounges across the country and get more of our people back to work. We’ve already rolled out some service changes on board for everyone’s wellbeing and now we’re announcing some changes to the lounge experience as well.”
All lounges have undergone a deep clean during their closure.
Initially Qantas will invite customers to visit the Business Lounges or regional lounges subject to capacity, with plans to reopen Qantas Clubs and Chairmans Lounges in coming weeks.
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