Qantas and Jetstar are rolling out a series of wellbeing improvements from 12 June for peace-of-mind in preparation for domestic travel restrictions easing.
The ‘Fly Well’ initiative brings together a range of temporary measures, and represents a combination of best-practice medical advice and feedback from customers.
“We are so encouraged by this action from the Qantas Group, as it hints at the green shoots of recovery.”
Peter Hosper, CEO of The Travel Authority Group
Customer research shows 98 per cent of frequent flyers are planning their next trip once restrictions lift.
“We know we’re still a long way off returning to the travel industry ecosystem of the pre-Covid economy, but every step towards getting people flying again is a positive one,” added Hosper.
The Fly Well measures cover both pre-flight and in-flight experience, including masks being provided to all passengers on each flight. While not mandatory, they are recommended to be worn in the interests of everyone’s peace-of-mind.
The video below highlights some of the Fly Well measures.
The airline points out, too, that the air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. Air inside the cabin is refreshed on average every five minutes during flight.
“We’re relying on the cooperation of passengers to help make these changes work for everyone’s benefit, and we thank them in advance for that. Given the great job Australians have done at flattening the curve, we’re confident they’ll respond positively to these temporary changes to how we fly.”
Qantas Group CEO, Alan Joyce.
IMPROVED FLEXIBILITY FOR CUSTOMERS
With so many regular flyers planning their next trip as travel restrictions are steadily adjusted, Qantas and Jetstar have also announced more flexibility.
Book any Qantas or Jetstar Australian domestic flight between 21 May and 30 June 2020, for travel between 12 June and 31 October 2020, and the airline will waive the change fee one time if you decide to change the date of your travel. Customers will have to cover any fare increase (if relevant) for the new booking.
International Flight Credit Extension
Further flexibility has been introduced for international bookings (excluding Trans-Tasman). Customers with an existing Qantas or Jetstar international flight booking, for travel between 1 August and 31 October 2020, who wish to change their plans, can cancel their booking and retain the full value as a flight credit.
Flight credits must be requested by 30 June 2020 and are valid for booking and travel across domestic and international services by 31 December 2021. Jetstar credit vouchers allow up to two years to travel from issue date. Customers will have to cover any fare increase (if relevant) for the new booking.
If your flight is cancelled by the airline, you will be rebooked on the next available flight at no additional cost. Alternatively, you can choose a flight credit or a refund.
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