Meet the team

Many of our staff approached The Travel Authority for the opportunity to work for us, attracted by the company ethos, standards of service and excellent reputation. Every one of our staff is focused on you, your family, your individual needs and they possess the skills and experience to provide you with the ultimate, customer focused travel service.

Claire Winnel

Claire has been in the travel industry for over 30 years, starting her career in the UK where she was born. She has travelled extensively throughout Europe, America, Asia, South America and the Pacific.

She has strived to establish great relationships with her clients going above and beyond in ensuring that their travel experience exceeds expectations.

Fiona Thorrington
Cruise and Travel Specialist

Fiona has had a varied career during her 30 years of being in the travel industry, including working for the Western Australia Tourist Commission and Thomas Cook Travel in both their retail and corporate travel divisions.

She has lived in England and Scotland and has travelled to many unique and varied destinations around the world including Guam, Saipan, the Solomon Islands and deep sea fishing off the Belize coast.

Patricia Saric
Cruise and Travel Specialist

Patricia has over 30 year’s industry experience. Born and educated in Peru she has travelled the World acquiring amazing experiences.

Patricia has travelled extensively through America, South America, Africa, India, Europe, Asia & the Pacific Islands. With her incredible knowledge, experience and attention to detail she provides exceptional service and outstanding travel itineraries.

Fiona O’Dowd
Cruise and Travel Specialist

Fiona has worked in the travel industry for over 30 years starting her career in a ticket office working with airlines before moving over to retail travel. Fiona loves planning dream holidays for her clients as no two itineraries or experiences are the same and she treats every holiday like it’s her own.

Fiona has travelled through Asia, USA, Peru, UK, Ireland, and Europe. Fiona has worked for both large and small travel companies which has allowed her to obtain valuable experience within the travel industry.

Jenine Lewis
Cruise and Travel Specialist

With more than 30 years of travel industry experience, Jenine’s ongoing dedication and commitment to customer service excellence is a clear advantage for her clients.

Jenine plans each and every trip as if it was her own. Her ‘nothing is impossible’ attitude is unsurpassed and has led to her winning several industry awards. Her most recent industry recognition is a nomination for the prestigious AFTA NTIA 2015 Awards for Best Retail Consultant.

Why The Cruise & Travel Authority always deliver.

Why The Cruise & Travel Authority always deliver.

From people and perks, experience and expertise, safety, service and certainty, here’s why The Cruise & Travel Authority (part of The Travel Authority Group) should be taking care of your travel arrangements.

Traveller Safety

Whether you’re travelling for business or pleasure, your safety and well-being has always been our highest priority.

The Travel Authority’s best-in-class booking technology, risk management platforms and duty-of-care procedures ensure we can identify crisis-affected travellers swiftly, and then locate and repatriate them safely.

Our People, Your Connections

The Travel Authority is a people-first company. Our people are intuitive, emotionally intelligent and among the travel industry’s most respected and experienced. With experience comes invaluable insights, knowledge and expertise.

The deep, working relationships our teams maintain with their airline, cruise line, hotel and travel supplier partners deliver tangible benefits to your travel program or holiday.

Put simply, our connections are your connections.


Peace-of-mind is priceless in uncertain times. And when your travel arrangements are expertly handled by The Travel Authority we travel with you every step of the way.

Business travellers and corporate clients benefit from our well-communicated travel policies and compliance guidelines, convenient and intuitive booking platforms, expense management and tailored reporting and more.

Whatever your reason for taking off, your arrangements, your budget and your people will be in the very best of hands.


With steady hands on your budget, a sharp eye on what’s most valuable to you, and access to a world of exclusive pricing, perks and privileges, The Travel Authority will drive maximum value from your corporate travel and holiday investment.

Service & Convenience

Since our foundation in 2004, delivering outstanding service, outcomes and experiences has been a guiding principle behind The Travel Authority. We are a service business at our core. Whether you’re working with our corporate travel, events, groups or holiday teams, we are driven by it.

By entrusting your corporate travel program to The Travel Authority, you are free to focus on your own business priorities secure in the knowledge that you’re working with the very best in the business.

We Know

For business, pleasure or a bit of both, The Travel Authority knows travel.

We know how and where to find value for our clients. We know how all of the travel industry’s moving parts fit and work together. We know people in every corner of the travel ecosystem and what makes them tick. We know our clients, we know their priorities, we know what matters to them, what they need and want. Often even before they do.

We’d like to get to know you, too.