Our Response To Covid-19

  • All our offices are open for business – virtually or for real – depending on government regulations.

  • We have reduced staff numbers, but we are covering all our normal services during normal business hours.

  • You can call us on all our normal numbers or contact us by e‑mail the way you always have.

  • Our after-hours service continues operating normally, so we are here for you 24/7.

  • All our online booking tools, reporting dashboards and all other technology will be maintained for you, ready for use at any time, fully supported by our amazing account managers and operations team.

  • Our risk management and duty of care tools are now more important than ever – ask us to show you how they work.

  • We voluntarily run a trust account which is independently audited every year. This makes us subject to the laws of running a trust account, and guarantees we hold your money in trust and only use it for your own travel.

  • We remain optimistic and we have a detailed continuity plan in place to ensure we’re here for you when this situation ends. We know it will.

  • We know there is little you can do for us right now, but when life returns to normal and you’re ready to book your corporate or holiday travel or your conference or event, our amazing award winning team will be ready to look after you, your families, friends and anybody you could refer to us. We would really love that.

Travelling within Australia

Some Australian states and territories have introduced new measures in response to Coronavirus that may impact your interstate travel. Review the latest information for each state:

Covid-19 Recommended Resources

Further up-to-date information on COVID-19 is available on the Department of Health website and the latest Smartraveller travel advice is available here.