As all parts of the travel industry adjust to the new reality of an near complete shutdown, our airline partners are delivering a range of updates highlighting changes to policies and programs.
Singapore Airlines, for example, has just announced changes to policies around unused portions of tickets, and KrisFlyer status and membership renewals.
In view of the uncertainty amid the Covid-19 outbreak, the value of the unused portion of your Singapore Airlines tickets will be retained as flight credits when your flight has been cancelled or if you would like to postpone your travel.
You can use those credits to make a new booking any time from now until 31 March 2021. The airline has also waived no-show and re-booking fees.
KrisFlyer Membership Status Renewals
Singapore Airlines will automatically renew all KrisFlyer Elite and PPS Club membership statuses for another 12 months at the end of their membership year.
This applies to all memberships expiring from March 2020 through to February 2021. The validity of any expiring PPS and Elite Gold Rewards will also be extended until 31 March 2021.
“While the measures to contain Covid-19 have been taken from a public health perspective, they have crippled the airline industry and presented us at Singapore Airlines with the greatest challenge in our history,” said Goh Choon Phong—CEO, Singapore Airlines.
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